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Privacy Policy

Privacy Policy — LUSE English Global

Last updated: 13.11.2025

1. Who We Are
This Privacy Policy describes how Gökhan Çetinyürür, LUSE English Global ("we," "us," or "our") processes personal data in connection with our websites www.luseenglishglobal.com and www.luse-english.com, and our related educational services.
 

  • Controller: Gökhan Çetinyürür, LUSE English Global

  • Registered Address: Istanbul, Türkiye

  • Contact Email: info@luseenglishglobal.com

  • Country of Establishment: Türkiye

  • Website Platform: Wix

  • Booking Tool: Wix Bookings

  • Payment Processor: iyzico

  • Video Platform: Zoom
     

We act as the data controller for all personal data processed through our services.


2. Information We Collect
We collect and process the following categories of personal data:
Account and identity information such as name, email address, password (stored as a hash), preferred language, and time zone — to create and manage accounts, authenticate access, and communicate with you. (Legal basis: contract performance; legitimate interest in account security.)
Booking and service data including session bookings, attendance, reschedules, plan type, and any notes you voluntarily provide about your learning goals — to manage schedules and deliver services. (Legal basis: contract performance.)

Payment data including transaction ID, billed amount, currency, and partial card information tokenized by iyzico — to process payments, manage credits, and comply with financial obligations. (Legal basis: contract performance; legal obligation; legitimate interest in fraud prevention.)
Communications data such as emails, messages, and feedback — to respond to queries and ensure quality. (Legal basis: contract performance; legitimate interests.)

Marketing preference data such as email subscription status and engagement metrics — to send updates and promotions. (Legal basis: legitimate interests in customer marketing, with opt-out rights.)
Technical and usage data such as IP address, device/browser type, and cookies — to ensure functionality, analytics, and security. (Legal basis: legitimate interests; consent for non-essential cookies.)
Lesson and meeting data including Zoom links, display name, chat messages, and shared files — to deliver online lessons. (Legal basis: contract performance.)

Recordings (only with your explicit consent) may include video/audio lessons, screenshots, or short clips used for make-up sessions or student access. (Legal basis: consent.)

Sensitive data may be collected only if voluntarily provided (e.g., accessibility notes) and is processed solely with explicit consent.


3. How We Obtain Data
We collect personal data directly from you through registration, lesson booking, or communications, and automatically via cookies and analytics tools.


4. Cookies
We use a small number of cookies and similar technologies to ensure the proper functioning and security of our websites, to understand how visitors use our services, and to remember your preferences.

The XSRF-TOKEN cookie, set by Wix, is an essential security measure that prevents cross-site request forgery during browsing and form submissions. Another essential cookie, svSession, also from Wix, identifies unique visitors and helps maintain your session throughout your visit; it remains active for up to twenty-four months.

For analytics purposes, we use cookies from Google Analytics. These include _ga, which tracks website usage and performance metrics and is retained for twenty-four months; _gid, which distinguishes between users and expires after twenty-four hours; and _gat, which helps limit the rate of data requests and expires after one minute.

We also use a functional cookie called consent-policy, set by Wix, to store your cookie-consent preferences for up to twelve months so we can remember your choices on future visits.

You may control or delete cookies at any time through your browser settings or our on-site cookie banner. Disabling cookies may affect certain website functions, including bookings and secure access. Full details are provided in our separate Cookie Policy.


5. How We Use Your Data

  • To provide, manage, and improve our educational services

  • To process payments and maintain financial records

  • To respond to inquiries and support requests

  • To send relevant updates and offers (to existing customers only)

  • To maintain the security and integrity of our websites

  • To comply with applicable laws and regulations

     

6. Sharing of Data
We share personal data only with trusted service providers:

  • Wix (website, hosting, analytics, marketing)

  • Zoom (video conferencing)

  • iyzico (payment processing)

  • Google Analytics (usage analytics) These providers act as data processors under contractual safeguards.
     

We do not sell personal data.


7. International Transfers
Where data is transferred outside Türkiye or the EEA, we rely on standard contractual clauses and equivalent safeguards to ensure adequate protection.


8. Retention
We keep data only as long as needed:

  • Account data: duration of account + 24 months inactivity

  • Payment records: 10 years (legal requirement)

  • Communications: 24 months after closure

  • Lesson recordings: per consent, deleted after agreed period

  • Analytics data: up to 26 months

     

9. Your Rights
Under the GDPR and similar laws, you may:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Withdraw consent (where applicable)

  • Request data portability

  • Lodge a complaint with a supervisory authority
     

To exercise rights, contact info@luseenglishglobal.com.


10. Marketing Communications
We may send informational or promotional messages to current or past students based on legitimate interest. You can opt out anytime via the unsubscribe link or by emailing us.


11. Security
We implement encryption, access control, and secure storage to protect your data. While no system is infallible, we take all reasonable measures to prevent unauthorized access or loss.


12. Online Meetings and Recordings
Zoom sessions are private to participants. Recordings occur only with explicit consent and are stored securely, deleted within the agreed timeframe.


13. Children
Our services are intended for users aged 16 and above. We do not knowingly collect data from minors. Parents or guardians may contact us to remove such data.


14. Dispute Resolution
If you believe your data rights have been violated, please contact us first. You may also file a complaint with the Turkish Personal Data Protection Authority (KVKK) or your local supervisory authority if applicable.


15. Updates
We may update this Privacy Policy to reflect changes in our practices or the law. Updates take effect upon publication with a revised “Last updated” date.


16. Contact
For any questions about this Policy:
LUSE English Global
Email: info@luseenglishglobal.com
Address: Istanbul, Türkiye

(End of Privacy Policy)

Cookie Policy

Cookie Policy — LUSE English Global


Last updated: 13.11.2025



1. Introduction


This Cookie Policy explains how LUSE English Global (“we,” “us,” or “our”) uses cookies and similar technologies on our websites www.luseenglishglobal.com and www.luse-english.com (collectively referred to as the “Websites”).


By continuing to browse or use our Websites, you consent to the use of cookies as described in this Policy unless you disable them through your browser settings or the on-site cookie banner.



2. What Are Cookies?


Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognize your device, store preferences, and improve functionality.


Some cookies are essential to make the website work properly, while others are used to enhance performance, personalize your experience, or analyze site usage. Similar technologies such as local storage, session storage, and tracking pixels serve the same general purpose.



3. Types of Cookies We Use



(a) Strictly Necessary Cookies


These cookies are required for the basic operation of our Websites and enable functions such as secure log-in, session management, and form submission. Without them, essential site features like booking and payment would not function properly.



(b) Performance and Analytics Cookies


These cookies help us understand how visitors use our Websites by collecting information such as which pages are most visited or whether users encounter errors. We use Wix Analytics and Google Analytics for this purpose. All analytics data is aggregated and anonymized whenever possible.



(c) Functional Cookies


Functional cookies remember your preferences — such as language settings, time zone, or session details — to provide a smoother user experience each time you visit.



(d) Marketing and Advertising Cookies


We use limited marketing cookies to measure engagement with our own communications and campaigns. We do not sell data or share cookie information with external advertisers.



4. Cookies We Use


We currently use or may use the following cookies on our Websites:


  • XSRF-TOKEN (Wix): A security cookie that protects against cross-site request forgery during form submissions. (Essential; expires at end of session.)

  • svSession (Wix): Identifies unique visitors and tracks sessions to maintain continuity and security. (Essential; lasts up to 24 months.)

  • _ga (Google Analytics): Used to track website usage and performance metrics. (Analytics; retained for 24 months.)

  • _gid (Google Analytics): Distinguishes users for analytics purposes. (Analytics; retained for 24 hours.)

  • _gat (Google Analytics): Used to limit request rates to Google servers. (Analytics; retained for 1 minute.)

  • consent-policy (Wix): Records your cookie consent preferences so your choice is remembered on future visits. (Functional; retained for 12 months.)



5. Managing Cookies


You can control or delete cookies in several ways:


  • Adjust your browser settings to block, delete, or alert you when a cookie is set.

  • Use our cookie banner or Cookie Settings tool on the Websites to withdraw or change your consent preferences.

  • For Google Analytics, you can opt out by installing the Google Analytics Opt-Out Browser Add-on.


Please note that disabling cookies may affect core functionality, including log-in, booking, and payment features.



6. Third-Party Cookies


Some of our features rely on third-party tools that may place their own cookies when used. These include:



We have no control over third-party cookies and recommend reviewing their respective privacy and cookie policies.



7. International Transfers


Analytics and hosting providers may transfer limited cookie data outside Türkiye or the EEA. Where such transfers occur, they are protected under legally recognized safeguards such as Standard Contractual Clauses or adequacy decisions approved by the European Commission.



8. Updates to This Policy


We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our operational practices. Any changes will be posted on this page with a revised “Last updated” date.



9. Contact


If you have any questions about this Cookie Policy or how we use cookies, please contact:


LUSE English Global

Email: info@luseenglishglobal.com

Address: Istanbul, Türkiye

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